ack365 Privacy Policy

Introduction and Scope

ack365 (referred to as "we", "us", or "the platform") operates an online casino and betting platform for players in Bangladesh. This privacy policy applies to the ack365.cam website and all related services.

The purpose of this policy is to inform you how we collect your personal information, why we use it, how long we retain it, and how we keep it secure. By using our website or opening an account, you are considered to have agreed to the terms of this privacy policy.

Our services are available to persons aged 21 and above only. We do not knowingly collect personal information from minors.

What Information We Collect

While using the ack365 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and contact details provided at registration
• Email address and mobile number
• Documents submitted for identity verification (such as a national ID card)
• Financial transaction details — such as deposit and withdrawal records via bKash, Nagad, or Rocket
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device information (operating system, browser type)
• Browsing activity and page visit records on the website
• Data collected through cookies and similar tracking technologies
• Gaming activity logs — time of bets placed, amounts, and outcomes
• Login times and session details

2.3 Information Received from Third Parties

• Information received through identity verification services
• Information received for financial fraud prevention and Anti-Money Laundering (AML) compliance
• Transaction confirmations received through payment processors

Purpose of Data Use

ack365 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process gaming, betting, and financial transactions.
• Identity Verification: To complete the KYC (Know Your Customer) process and prevent fraud.
• Legal Obligations: To comply with Anti-Money Laundering regulations and responsible gaming rules.
• Customer Support: To respond to your questions and complaints and to resolve issues.
• Security: To ensure platform security and prevent unauthorized access.
• Responsible Gaming: To identify signs of problematic behavior and provide timely support.
• Relevant Communications: To send promotional information and updates within applicable limits (you may opt out at any time).
• Platform Improvement: To analyze and enhance the user experience.

Data Sharing and Disclosure

ack365 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Payment processors, identity verification services, game providers (such as PG Soft, JILI, Pragmatic Play, Spribe), data analytics, and technology service providers receive only the information necessary to perform their specific services. Strict confidentiality agreements are in place with these partners.

4.2 Legal Requirements

Disclosure of information may be required to comply with court orders, lawful requests from law enforcement agencies, or demands from regulatory authorities.

4.3 Fraud and Security

Information may be shared with relevant authorities to prevent and investigate financial fraud, identity theft, or other unlawful activity.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties, while the protections of this privacy policy remain in effect.

Cookies and Tracking Technologies

ack365 uses cookies and similar technologies on its website. These help improve website functionality and personalize your experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login sessions, ensuring security, and saving language preferences. Disabling them will prevent the website from working properly.

5.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred game category or display settings.

5.3 Analytics Cookies

These cookies are used to understand how the website is used, which helps us improve our services. The data collected is generally analyzed in aggregated and anonymized form.

You can manage cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the website.

Data Retention and Security

6.1 Retention Period

Your personal information is generally retained for as long as your account is active. Even after an account is closed, financial and legal records may be kept for a specified period as required by law. Information may be retained for a longer period if needed for fraud investigations.

6.2 Security Measures

ack365 has implemented industry-standard technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — ensures protection during data transmission
• Encryption of stored data — information is kept encrypted in the database
• Access controls — only authorized staff can access information on a need-to-know basis
• Regular security assessments and audits
• Two-Factor Authentication support
• Data breach monitoring and rapid response procedures

While we are committed to maintaining the highest level of security, no digital system is completely secure. In the event of a data breach, we will act promptly and notify you if required.

Your Rights

You have the following rights regarding your relationship with ack365:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information, though this may be limited where legal obligations apply.
• Right to Restrict Processing: You may object to your information being used for a specific purpose.
• Right to Portability: You may receive the information you have provided in a structured format.
• Right to Opt Out of Marketing: You may stop receiving promotional messages at any time.

To exercise these rights, please contact us. We will respond to your request within a reasonable time.

Responsible Gaming and Data Protection

ack365 analyzes your gaming activity data to support responsible gaming. Through this analysis, we identify signs of problematic behavior and provide assistance when needed.

If you request to set gaming limits or self-exclude, that information is stored in our system and used responsibly. For more details on responsible gaming, please visit our Responsible Gaming page.

International Data Transfers

Servers and service providers located in various countries may be used to deliver our services. When your information is transferred outside Bangladesh, we ensure that appropriate safeguards are in place and that the data is handled in accordance with this privacy policy.

Our agreements with all third-party service providers include internationally recognized data protection provisions.

Policy Changes

ack365 reserves the right to change or update this privacy policy at any time. For significant changes, we will endeavor to post a notice on the platform or inform you by email.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly and reading any updates.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights relating to your information, please contact us through the following: